🐦 Chip’s Answers

Got a question? Chip’s got the answer.

How it works

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Q: How do I make the card work?
A: Just tap your phone on the card and it will open the experience automatically.

 

Q: Where do I tap my phone?
A: Tap near the marked area on the card. We show you exactly where, so it’s easy.

 

Q: What happens when I tap it?
A: It opens a private experience with video, music and a photo gallery, all created for that card.

 

Q: Do I need to download anything?
A: No. No apps, no downloads, no setup. Just tap, and it works.

 

Q: Will it work on my phone?
A: It works on most modern smartphones. If your phone supports contactless payments, it will work.
 

 

The tech

 

Q: Does the card need batteries?
A: No batteries, no charging, no wires. The card is powered by your phone when you tap it.

 

Q: How does it actually work?
A: The card contains a small smart tag. When you tap it, your phone reads the tag and opens the experience online.

 

Q: Is the video stored inside the card?
A: No. The card links to a hosted experience, so we can include video, music and galleries without limits.

 

Q: Will it stop working over time?
A: No. There are no moving parts or power inside the card. As long as it’s kept safe, it will continue to work.

 

Q: How long will the experience last?
A: The experience is designed to be available long-term, so it can be revisited again and again.

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Production - AI? 
 

Q: How do we make the cards?

A: We use a blend of photography, digital art, creative writing, music production tools and AI-assisted tech to help craft personalised memory experiences in the format of a card. Every Singing Seagulls creation is guided, curated and assembled by hand around the individual story, occasion, location and client preferences.

Q: How are the custom songs and artwork created?

We utilise a collaborative approach blending human curation with cutting-edge generative AI technologies (including Suno AI for composition and advanced AI illustration suites). While the heavy technical rendering is driven by AI systems, every single card undergoes extensive human direction. We act as your creative producers: we ingest your unique stories, inside jokes, and traits, and manually craft the precise prompts, curate the generation styles, and edit the final audiovisual output to ensure it meets a premium, professional standard.

 

Q: Do I have the commercial rights to my custom card?

Yes! All of our custom audio assets are developed using fully licensed, commercial-tier creator subscriptions. This ensures you have full legal rights to play, share, distribute, and enjoy your audio keepsake publicly, anywhere in the world.

 

The experience

 

Q: What happens when they open it?
A: They open the card, tap it with their phone, and it comes to life with video and music. Then they can keep it and revisit it whenever they like.

 

Q: What if they don’t know what to do?
A: We include clear guidance on the card. Most people instinctively tap it, and that’s when the magic happens.

 

Q: Can they watch it more than once?
A: Yes. They can tap the card anytime and relive the experience.

 

Q: Is this something they can keep?
A: Yes. These are keepsakes, not cards you put away. They’re designed to be kept and displayed.

 

Custom cards

 

Q: What do you actually create for me?
A: We create a fully personalised experience, including artwork, music, video and a memory gallery based on what you provide.

 

Q: What if I don’t know what to write?
A: That’s absolutely fine. Just tell us a little about the person, and we’ll turn it into something special.

 

Q: What do you do with the details I give you?
A: We use them to create the artwork, music and overall experience, tailored to the person you’re buying for.

 

Q: Can I include photos?
A: Yes. You can upload photos, and we’ll include them in the experience and gallery.

 

Q: Do I need to be creative?
A: Not at all. That’s our job. You just give us the basics, and we handle the rest.

 

Ordering & delivery

 

Q: Can I send it straight to the recipient?
A: Yes. We can send it directly to them as a complete gift experience and 

 

Q: How quickly will it arrive?
A: Cards are printed and dispatched within 2 working days.

 

Q: Is this good for last-minute gifts?
A: Yes. Ready to Fly cards are ideal for quick, thoughtful gifts when time is tight.

 

Product choices

 

Q: What’s the difference between Ready to Fly and Custom?
A: Ready to Fly cards are pre-designed and quick to send with your message added.
Custom cards are fully personalised with artwork, music and memories made just for them.

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Q: Can I have the recipient's name and my name on the ready-to-fly card?

A: Yes, and this is done, with care, by hand... 

 

Q: Which option should I choose?
A: If you need something fast, go Ready to Fly. If you want something truly personal and memorable, go Custom.

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Trust & practical

 

Q: Is the experience private?
A: Yes. Each experience is created specifically for your card.

 

Q: Can I come back to it later?
A: Yes. Just tap the card again anytime to revisit it.

 

Q: What happens if the card is lost?
A: The card is the key to the experience, so it’s best kept safe.